Considerations in implementing a health information technology-supported feedback system across eight sociotechnical dimensions
| Sittig and Singh’s sociotechnical model dimensions25 | Potential considerations |
| Hardware and software | What computing infrastructure is needed to run applications to implement the feedback system? |
| Clinical content | Who will determine the relevant clinical data to be included in feedback? |
| What are the sources of clinical information to be delivered for feedback? | |
| How will the sources of clinical information be integrated seamlessly and meaningfully? | |
| Human–computer interface | What are the aspects of the feedback system that the clinician-users can interact with? |
| What factors need to be considered in designing the interface for clinicians generating feedback and clinicians receiving feedback? | |
| People | Who are the personnel needed to generate and receive feedback? |
| Who are the personnel needed to maintain and troubleshoot problems with the computing infrastructure for the feedback system? | |
| Workflow and communication | What are the tasks to be accomplished to generate feedback? |
| How can the feedback system be integrated in clinicians' and other stakeholders' respective workflow? | |
| Internal organisational features | What aspects of the physical environment (eg, availability and placement of workstations) may affect delivery and receipt of feedback? |
| What institutional policies may affect development and implementation of the feedback process? | |
| External rules, regulations and pressures | What state and federal regulations may affect development and implementation of the feedback process? |
| System measurement and monitoring | How can effects of the feedback process be measured? |
| How can problems with the feedback system be communicated to the necessary personnel? |