RT Journal Article SR Electronic T1 Human factors in healthcare: welcome progress, but still scratching the surface JF BMJ Quality & Safety JO BMJ Qual Saf FD BMJ Publishing Group Ltd SP 480 OP 484 DO 10.1136/bmjqs-2015-005074 VO 25 IS 7 A1 Waterson, Patrick A1 Catchpole, Ken YR 2016 UL http://qualitysafety.bmj.com/content/25/7/480.abstract AB