PT  - JOURNAL ARTICLE
AU  - Gallagher, Thomas H
AU  - Mazor, Kathleen M
TI  - Taking complaints seriously: using the patient safety lens
AID  - 10.1136/bmjqs-2015-004337
DP  - 2015 Jun 01
TA  - BMJ Quality & Safety
PG  - 352--355
VI  - 24
IP  - 6
4099  - http://qualitysafety.bmj.com/content/24/6/352.short
4100  - http://qualitysafety.bmj.com/content/24/6/352.full
SO  - BMJ Qual Saf2015 Jun 01; 24