RT Journal Article
SR Electronic
T1 A theoretical framework and competency-based approach to improving handoffs
JF Quality and Safety in Health Care
JO Qual Saf Health Care
FD BMJ Publishing Group Ltd
SP 11
OP 14
DO 10.1136/qshc.2006.018952
VO 17
IS 1
A1 Arora, V M
A1 Johnson, J K
A1 Meltzer, D O
A1 Humphrey, H J
YR 2008
UL http://qualitysafety.bmj.com/content/17/1/11.abstract
AB Background: Once characterised by remarkable continuity of care by a familiar doctor, patient care today is delivered by multiple physicians with varying degrees of knowledge of the patient. Yet, few trainees learn the potential risks of these transitions and the strategies to improve patient care during handoffs. Little is known regarding the mechanisms by which handoffs affect patient care.Results: Building on theoretical constructs from the social sciences and illustrated with a case study of the implementation of a night float service for the inpatient general medicine services at the University of Chicago, a conceptual framework is proposed to describe how handoffs affect both patients and physicians.Conclusion: Using this conceptual framework, recommendations are made for formal education based on the core competencies of communication and professionalism. Opportunities to educate trainees in acquiring these skills are described in the context of handoffs of patient care.