PT - JOURNAL ARTICLE AU - Rayner, Claire TI - Commentary AID - 10.1136/qhc.11.4.366 DP - 2002 Dec 01 TA - Quality and Safety in Health Care PG - 366--368 VI - 11 IP - 4 4099 - http://qualitysafety.bmj.com/content/11/4/366.short 4100 - http://qualitysafety.bmj.com/content/11/4/366.full SO - Qual Saf Health Care2002 Dec 01; 11